Store Policies - Minx - Clothe, Adorn, Empower, Provide

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❤ Free Shipping on All U.S. Orders $75+ ❤

Shop Minx Online: Women's clothing, jewelry, and accessories.

Store Policies

Payments:

MinxAsheville.com accepts the following forms of payment:

Visa   /   Mastercard   /   American Express   /   Discover   /   Paypal

A 7% sales tax is only applicable to merchandise shipped to a North Carolina address.  

Order Status:

After your order has been placed, you will receive an e-mail with your invoice number. Once your payment has been processed and shipped, you will receive additional e-mails with tracking information and confirmation of payment processing. Should you have any questions about the status of your order, e-mail orders@minxasheville.com with the name the order was placed with, the invoice number and date of order. We are happy to make changes to your order, if you contact us before it has been processed.

Shipping and Handling:

MinxAsheville.com ships all orders via USPS Mail with delivery confirmation. All orders placed by 2 pm EST (excluding holidays) will be shipped within the next 24 hours. Orders placed on Saturday or Sunday will be shipped the following Monday. All In-Store Pickup orders will be available for pick up after 11 am EST the next day.  All domestic orders totaling over $75 automatically qualify for free shipping. International orders over $250 will also qualify for free shipping.

Shipping Rates:

     PRIORITY MAIL DOMESTIC

USPS Standard (under 5 lbs.) Priority or First Class 1-5 business days $6.95
Free USPS Priority 1-5 business days Orders of $100 or more
USPS Priority Heavy Goods Standard (5-20 lbs.) 1-5 business days $20.00
USPS Express Overnight (orders placed Mon-Thurs by noon) 1 business day $30.00

We also offer In-Store Pickup for our local customers.  Select "In-Store Pickup" at Checkout to pick up your items at our downtown Asheville location.  Bring a copy of your order, the credit card used for purchase and a photo ID to pick up your order. Orders will be held for 7 calendar days.

     PRIORITY MAIL INTERNATIONAL

USPS Priority Mail Canada 6-14 business days $30.00
USPS Priority Mail Rest of World 6-14 business days $40.00
Free USPS Priority International 6-14 business days Orders of $250 or more

International customers may be responsible for import duties and taxes on international orders.  In addition, some orders may experience customs delays.  Sadly, we have no control over these charges or delays and cannot predict what they might be.  We recommend you contact your local post and customs office for additional information.

Coupon Codes and Discounts

Occasionally we'll have coupon codes available for further discounts. After you've added the items you wish to purchase to your cart, begin the checkout process by inputting your name, address, and contact information, click the "continue" button and at the top of the next page you will see a box for you to enter your coupon code. Click "apply" and your savings will appear. Items sold at 20% off or more with a coupon code are not eligible for return but may be exchanged for another size if it's in stock.

Gift Certificates

Gift Certificates are available for purchase at MinxAsheville.com but, at the present moment, are only redeemable at our brick-and-mortar location. The ability to use in-store credit and gift certificates online will be available in the future.

Returns and Exchanges:

All sale items sold at 20% off or more are final sales and are not eligible for return but may be exchanged for another size if it's in stock. Bathing suits, hosiery, intimate apparel and nail polish are also final sale items and not eligible for return.

We want you to be completely satisfied with your purchase. If for some reason you are not, non-discounted items may be returned within 15 calendar days of receipt. Items must be returned in original condition, unworn, unwashed, unaltered, with tags attached. Bathing suits, hosiery, intimate apparel and nail polish are final sale and are not eligible for return or exchange. Shoes should be returned with the original shoe box, free of damage, wear, scuffs and postal labels. 

All returns need to be authorized before exchanges or refunds can be made. Contact orders@minxasheville.com with your return request. Please include original e-mailed invoice or return form with your return.

Ship items to:

     Minx Returns

     64 N. Lexington Ave.

     Asheville, NC 28801

The customer is responsible for shipping costs on returned items but we'll foot the bill to ship exchanges back to you. Shipping costs are non-refundable and the initial shipping charge will be deducted from the refund amount. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

In-Store Returns:

Same rules as above apply. Customers still need to contact orders@minxasheville.com to authorize the return before coming in. Bring your original e-mailed invoice or return form with your return. All in-store returns are for store credit or exchange only. If you wish to be refunded in the original form of payment, you may drop your return at our store location, but it will still take 2 weeks for processing.

Returns/Exchanges may be processed at our physical location but will need to be approved prior to coming in: 

     Minx Online Returns

     64 N. Lexington Ave.

     Asheville, NC 28801

Exchanges:

Contact orders@minxasheville.com with your request for exchange. We will happily swap out your item for a different size if available and shipping charges will be split between Minx and the customer. (Customer ships items back to us and we'll pay for shipping back to the customer.) Should you wish to exchange for a different item of an equal or lesser value, we can work with you there as well.

Any other questions?

Please feel free to contact us with any questions. We’re here to help!

Email:  hello@minxasheville.com

Phone:  828-225-5687

Customer Service Hours (Eastern Standard Time)

Mon-Fri 11 am – 6 pm